When making an enquiry, there is nothing more frustrating than being passed around the office and having to speak to several different people – all are trying to help but you’re having to repeat yourself each time. It’s not an efficient use of anyone’s time and does not instil you with much confidence in how business is organised.
As a client of Arthur Grace Residential, you will have one point of contact throughout your entire journey with us, whether you’re selling or letting your property.
It’s been proven that a single point of contact makes your customer journey experience a positive and happy one.
From valuing your property, to the day you handover keys to the new owner or tenant, you will speak with the same agent at each stage of the process. This ensures there is total transparency and no miscommunication throughout the process, making it more reactive, more streamlined and much faster from beginning to end. Not only that, but you will really get to know your agent well and vice versa, enabling a knowledgeable and personal customer service experience.